Caroline is an established aviation leader with over a decade of experience in customer service, account management, and operational strategy, now serving as Vice President of Shared Services at Stratos Consulting Group. Caroline’s expertise in relationship management and process creation and optimization has been instrumental in driving client satisfaction and retention, particularly in high-stakes environments. Her ability to translate complex client needs into efficient, scalable solutions makes her an asset to those looking to enhance client engagement and streamline operations.
Throughout her career, Caroline has led initiatives that prioritize operational excellence and customer-centric service models. From her work in developing comprehensive service programs to her success in leading high-performing teams, she brings a strategic, data-driven approach to every project. Caroline’s focus on building strong client relationships, combined with her experience in optimizing workflows, positions her as a key resource for organizations aiming to exceed customer expectations while maintaining operational efficiency.